Performance tips

Preferred browsers

Use these preferred browsers for optimal performance and an optimal POL experience:

• Mozilla Firefox 3.6 and higher
• Microsoft Internet Explorer 8.0 and higher
• Google Chrome, Stable release channel

NOTE: Because browsers are updated very frequently, the results you experience with a particular version of a browser might vary.

Important! If you are using Internet Explorer, we recommend that you make sure the Compatibility View feature is turned off for the Imaging application website. Compatibility View causes the website you are viewing to be displayed as if you were using an earlier version of Internet Explorer. Consequently, the Imaging application might correctly display a message stating that you are not using a preferred browser.

To avoid any confusion, simply turn off Compatibility View for this application's website by clicking the Compatibility View button (next to the Refresh button on the Address Bar). If you don't see the button and you're not getting a message about using a preferred browser, then Compatibility View is probably not enabled for this website.

Supported browsers

The following browsers are supported:

• Mozilla Firefox versions 3.0 and higher
• Microsoft Internet Explorer versions 6.0 SP2 and higher
• Google Chrome, Stable release channel

Pictometry Online is known to work with Apple Safari. However, we do not officially support this browser. Please note that if you are using an unsupported browser, results may be unpredictable. Feel free to let us know if you experience any issues in Safari, in addition to IE, Firefox, and Chrome by using the Feedback button in the Toolbar.

Browser requirements

The following items must be enabled in your browser to log into Pictometry Online:

• Cookies
• JavaScript
• SSL

For best performance, we recommend that you enable caching.

Minimum system requirements

• Network: DSL and higher
• Resolution: 1024 x 768
• Memory: 1 GB
• Adobe Reader, version 7.0 or later. (For better performance and security, we recommend that you download the latest version of Adobe Reader. To get the latest Reader, click the following icon.)

Troubleshooting

If you are having problems viewing the application in your browser, first try clearing the browser's cache. If that doesn't fix the problem, try clearing your browser's cookies. The instructions for clearing the cache and cookies are different for each browser and version.

Important! While deleting browser cookies may fix the problem, it also removes your saved settings for sites you have previously visited.

Here are the steps for the supported browsers and versions.

Mozilla Firefox

HINT: To find out which version of Firefox you are using:
For Windows systems, click Help and select About Mozilla Firefox.
For Mac OS X systems, click Firefox and select About Mozilla Firefox.

Instructions for clearing the Firefox cache

Firefox 3.5.x and 3.6.x for Windows

1. Click the Tools menu.
2. Select Clear Recent History.
3. Under "Time Range to Clear" select Everything.
4. Select the Details checkbox.
5. Select the Cache checkbox.
6. Click the Clear Now button.

Firefox 3.x for Windows

1. Click the Tools menu.
2. Select Clear Private Data.
3. Select the Cache checkbox.
4. Click the Clear Private Data Now button.

Firefox 3.x and 3.5.x for Mac OS X

1. Click the Firefox menu.
2. Select Preferences.
3. Select Advanced.
4. Click the Network tab.
5. In the "Offline Storage" section, click Clear Now.
6. Click OK.

Instructions for clearing Firefox cookies

Firefox 3.5.x and 3.6.x for Windows

1. Click the Tools menu.
2. Select Clear Recent History.
3. Under "Time Range to Clear" select Everything.
4. Select the Details checkbox.
5. Select the Cookies checkbox.
6. Click the Clear Now button.

Firefox 3.5.x for Mac OS X

1. Click the Firefox menu.
2. Click Preferences.
3. Click Privacy.
4. Click the Remove Individual Cookies link.
5. In the Cookies dialog, click Remove All Cookies.
6. Close the Cookies dialog.
7. Close Preferences.

Firefox 3.x for Windows

1. In Firefox, click the Tools menu.
2. Click Options.
3. Click Privacy.
4. In the Cookies section, click Show Cookies.
5. In the Cookies dialog, click Remove All Cookies.
6. Click OK to close the Cookies dialog.
7. Click OK to close Options.

Firefox 3.x for Mac OS X

1. Click the Firefox menu.
2. Click Preferences.
3. Click Privacy.
4. In the Cookies section, click Show Cookies.
5. In the Cookies dialog, click Remove All Cookies.
6. Click OK to close the Cookies dialog.
7. Click OK to close Preferences.

Instructions for enabling pop-ups in Firefox

Enabling pop-ups

1. In the Firefox menu bar, click Tools and select Options.
2. Select the Content panel.
3. Make sure that Block pop-up windows is checked.
4. To the right of "Block pop-up windows" click Exceptions. A dialog opens, listing all sites that are allowed to show pop-ups.
5. Type pol.pictometry.com in the "Address of web site" box.
6. Click Allow.
7. Click Close and then OK to return to the Firefox main window.

Microsoft Internet Explorer

HINT: To find out which version of Internet Explorer you are using, click Help and then click About Internet Explorer. (If you don't see the Help menu, press ALT to show the menus.)

Instructions for clearing the IE cache

NOTE: It can take several minutes for cache history to be deleted.

Internet Explorer 8.x

1. Click the Tools menu. If you don't see the menu, press the ALT key to show the menus.
2. Select Delete Browsing History.
3. Select the checkbox for Temporary Internet Files.
4. Click the Delete button.
5. Once the files have been deleted, click Okay.

Internet Explorer 7.x

1. Click the Tools menu. If you don't see the menu, press the ALT key to show the menus.
2. Select Delete Browsing History.
3. Click the Delete files button.
4. Click the Yes button in the confirmation window.
5. Click the Close button.

Internet Explorer 6.x

1. Click the Tools menu.
2. Select Internet Options.
3. Click the General tab.
4. Click the Delete Files button.
5. Click OK in the confirmation window.
6. Click OK to close the "Internet Options" window.

Instructions for clearing IE cookies

Internet Explorer 8.x

1. Click the Tools menu. If you don't see the menu, press the ALT key to show the menus.
2. Select Delete Browsing History.
3. Select the checkbox for Cookies.
4. Click the Delete button.
5. Once your cookies have been deleted, click Okay.

Internet Explorer 7.x

1. Click the Tools menu. If you don't see the menu, press the ALT key to show the menus.
2. Click the Delete cookies button.
3. Click the Yes button in the confirmation window.
4. Click the Close button.

Internet Explorer 6.x

1. Click the Tools menu.
2. Select Internet Options.
3. Click the General tab.
4. Click the Delete Cookies button.
5. Click OK in the confirmation window.
6. Click OK to close the "Internet Options" window.

Instructions for enabling pop-ups in Internet Explorer

Enabling pop-ups

1. In the Internet Explorer menu bar, click Tools, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
2. In the "Address of Website to allow" box, type pol.pictometry.com, and then click Add.
3. Click Close.

If clearing cache and cookies does not resolve the issue, then completely close all open browser windows, and try again.

If you are still having issues, contact Customer Support at 888-771-9714 ext 260 or email customersupport@pictometry.com (domestic customers). International customers should contact their Pictometry Representative.